Refund Policy

Refund Policy

At The Wool Story, we provide digital crochet guidebooks and downloadable pattern collections. All products are delivered electronically and cannot be physically returned.

7-Day Refund Policy

You may request a refund within 7 days of purchase if:

  • You were charged more than once for the same order.

  • You did not receive your digital files.

  • The files are damaged or cannot be opened, and our support team cannot resolve the issue.

Refund requests are reviewed based on these conditions.

Non-Refundable Situations

Unless required by applicable law, we generally do not offer refunds after delivery, except for the eligible situations listed above. Change of mind or personal preference does not qualify for a refund.

How to Request a Refund

Email help.thewoolstory@gmail.com within 7 days of purchase, including your order number, the email address used at checkout, and a brief description of the issue.

Approved refunds will be issued to your original payment method. Processing times depend on your payment provider.

This policy does not affect your rights under applicable consumer law.

Refund Policy — Hindi (Roman)

The Wool Story par hum digital crochet guidebooks aur downloadable pattern collections provide karte hain. Sabhi products electronically deliver hote hain, isliye physical return ki zarurat nahi hoti.

7-Day Refund Policy

Aap purchase ke 7 din ke andar refund request kar sakte hain agar:

  • Same order ke liye aapse ek se zyada baar payment li gayi ho.

  • Purchase ke baad aapko digital files receive nahi hui hon.

  • Files damaged hon ya open nahi ho rahi hon, aur hamari support team issue resolve na kar paaye.

Refund requests in conditions ke aadhar par review ki jaati hain.

Kin Situations Mein Refund Nahi Milta

Applicable law ke tahat zaroori hone ke alawa, delivery ke baad generally refund nahi diya jaata, siwaye upar di gayi eligible situations ke. Mann badalne ya personal preference ke kaaran refund nahi diya jaata.

Refund Request Kaise Karein

Purchase ke 7 din ke andar help.thewoolstory@gmail.com par email karein. Apna order number, checkout mein use ki gayi email address, aur issue ki short description bhejein.

Approved refund aapke original payment method par bheja jayega. Processing time aapke payment provider par depend karega.

Yeh policy applicable consumer law ke tahat aapke adhikaron ko prabhavit nahi karti.

Contact: help.thewoolstory@gmail.com